SSC October 2017 Newsletter

Making the Most of Time

Time is not a friend when it comes to Service Technicians productivity.

If you think about it there is too much to do in an 8 hour day. If you subtract breaks and lunch it’s really a seven hour day. However if you subtract time at the shop to load the truck and travel time to a job, you are lucky if the technician has 4 to 5 hours of actual time to correct our clients issues.

What works for us are the tools we bring to the client to manage time so the service technicians can make the most of their day. Bring in our computerized maintenance management system, Maintenance Connection. This system allows for work order dispatch on cell phones or tablets in real time and instant updates to and from the technicians in the field to the supervisors and client on the status of work requests.

Also available: “ Act Soft ” GPS Fleet tracking Software. Service Technicians can drive the truck from home to their first stop and clock in on the cell phone thus saving time wasted in the shop to load up and get stuck in traffic. Planned repair and maintenance work orders can have parts preordered and shipped to the

location to avoid timely visits to the warehouse.

Evaluations of traffic and its effect on travel times to and from school properties can be looked at in real time as well as evaluated over time to adjust routes and time travel for continues quality improvement.

Monitoring of driving habits can be evaluated and used for Safety training

Time will always be an issue. However using the SSC tools Like Maintenance Connection in concert with Act Soft can give our employees an edge in improving Customer Service.